Perwear

Policy

Cancellation and refunds

Cancelling takes one action inside your account. There is no retention offer, no confirmation maze and nobody to telephone. This page also sets out the statutory cancellation right, how refunds are worked out, and the statutory form, in case you would rather use it.

Last updated 5 September 2026

1Cancelling in one step

1.1

Sign in, open billing, and select Cancel subscription. It takes effect immediately: no further payment is taken, your plan continues to the end of the period you have already paid for, and then reverts to the free plan.

1.2

Cancellation is deliberately no harder than subscribing. You will not be asked why, you will not be offered a discount to stay, and you will not be routed to a support agent.

1.3

If you would rather not use the account area, email support@corgihosiery.shop or call +44 1269 590920. A clear statement is enough — no particular form of words is required.

2Your statutory 14-day right

2.1

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel this contract within 14 days without giving any reason. The period runs from the day the contract is made.

2.2

To exercise it, tell us clearly that you are cancelling before the period expires — by email, by telephone, or using the model form in clause 7. Sending it before the deadline is enough; it does not have to reach us before the deadline passes.

2.3

If you cancel within the period we refund every payment received from you, using the same means of payment you used, within 14 days of being told. There is no fee for cancelling.

3The two acknowledgements at checkout

3.1

A subscription normally starts straight away, which means it begins inside the 14-day period. Regulation 37 requires two separate things before that can happen, and they are asked separately.

What you are asked to confirm, in two boxes, neither pre-ticked

  1. 01An express request that the service begin immediately, during the 14-day cancellation period, rather than waiting until it has passed.
  2. 02An acknowledgement that once the service has been fully performed within that period, the right to cancel that period is lost.

Neither box is ticked for you and neither can be ticked by ticking the other. The server checks both again when the order is submitted, regardless of what the browser sent. Both are then repeated word for word in your order confirmation email, which is the durable record required by regulation 16.

3.2

If you do not give both, the subscription simply does not start until the 14 days have passed, and your cancellation right is untouched throughout.

4If we failed to tell you

4.1

If we did not give you the cancellation information required by regulation 13, the 14-day period is extended. It ends 14 days after we supply that information, and where we never supply it, the right lasts for 12 months and 14 days from the day the contract was made.

5Refund policy

5.1

Conditions under which a refund is given:

  • Cancelling within the statutory 14-day period, where the service has not been fully performed at your request: a full refund of everything paid, within 14 days.
  • A renewal you did not intend, reported within 14 days of the charge: a full refund of that renewal, whether or not you have used the service since.
  • The service did not work as described, or was unavailable for a material part of a period you paid for: a full or proportionate refund, at your choice, as your Consumer Rights Act 2015 remedies require.
  • A duplicate or mistaken charge: refunded in full as soon as it is identified.
  • An account closed by us for a breach of the acceptable use policy: the unused part of the current period is refunded.
5.2

Where a refund is not normally given:

  • Simply changing your mind after the statutory period has ended and the service has been used — cancel instead, and the plan runs out at the end of the paid period.
  • Unused allowance at the end of a period. Allowance is a permission to use the service, not money; it has no cash value and is not redeemable.
5.3

Refunds go back to the original payment method. We process them within one working day of agreeing them; how quickly the money appears after that is a matter for your bank, and is usually between three and ten working days.

5.4

Nothing in this clause affects your statutory rights. If you believe a refund is due and this page does not cover your situation, write to support@corgihosiery.shop and we will look at it on its merits.

6Renewals and reminders

6.1

Subscriptions renew automatically until cancelled. Before each renewal we send a reminder as a separate email containing nothing but the renewal information — the amount, the date, and how to cancel. It is never combined with marketing, and you cannot be unsubscribed from it while you hold a subscription.

6.2

You have a fresh 14-day cancellation window after every renewal, not only at the start of the subscription. This goes beyond what the law currently requires and is an early implementation of the Digital Markets, Competition and Consumers Act 2024 subscription rules, which are expected to come into force in spring 2027.

7Model cancellation form

7.1

This is the statutory form set out in Part B of Schedule 3 to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You do not have to use it — any clear statement will do — but it is here if you want it.

Model cancellation form

(Complete and return this form only if you wish to withdraw from the contract)

To:

Perwear customer service

Email: support@corgihosiery.shop

Telephone: +44 1269 590920

Postal address: the registered office published on the legal information page, marked for the attention of customer service.

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

  • Ordered on [*]/received on [*],
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper),
  • Date

[*] Delete as appropriate.

8How to send it

8.1
8.2

We acknowledge every cancellation in writing, on a durable medium, without delay.